PRIVACY POLICY

Effective Date: 01/02/2026

1. Introduction

Dalton Redpath Surfacing Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you interact with our business, including when you visit our website, contact us, request our services or communicate with us.

Dalton Redpath Surfacing Limited
The Loaning
Rosebank Road
Hawick
TD9 0DH

We act as the data controller responsible for the personal information we process.

2. Information We Collect

We may collect and process the following types of personal information:

  • Name and contact details, including telephone number and email address

  • Business details, where applicable

  • Information provided when requesting a quotation or contacting us regarding our services

  • Address details relating to projects, site visits or service delivery

  • Payment and invoicing information, where required

  • Any other information voluntarily provided to us

Where you provide information relating to other individuals, you are responsible for ensuring you have the appropriate permission to share that information with us.

3. How We Use Your Information

We use personal information for the following purposes:

  • To respond to enquiries and provide quotations

  • To provide surfacing services and manage customer relationships

  • To communicate with you regarding projects, appointments and updates

  • To process invoices and payments

  • To maintain accurate business records

  • To comply with legal, regulatory and accounting obligations

  • To improve our services and customer experience

We will only use your personal information where we have a lawful basis to do so under applicable data protection legislation.

4. Legal Basis for Processing

We may process your personal information where:

  • It is necessary to perform a contract or provide requested services

  • We have a legitimate business interest in managing and developing our services

  • We are required to comply with legal or regulatory obligations

  • You have provided consent where consent is required

5. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Personal information is stored securely and access is limited to those who require it for legitimate business purposes.

While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

6. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third parties where necessary to provide our services or meet legal obligations, including:

  • Professional advisers such as accountants or legal representatives

  • Service providers who support our business operations

  • Regulatory bodies or authorities where required by law

Any third parties who process personal information on our behalf are expected to maintain appropriate confidentiality and security standards.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes it was collected, including meeting legal, accounting and reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK GDPR, you have rights relating to your personal information, including:

  • The right to access the personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of your information where applicable

  • The right to restrict or object to certain processing

  • The right to request transfer of your personal information where applicable

  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website usage and enhance user experience.

Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. However, doing so may affect certain website functionality.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policies of any websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

Any updates will be published on this page with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Dalton Redpath Surfacing Limited
The Loaning
Rosebank Road
Hawick
TD9 0DH

Email: enquiries@daltonredpathsurfacing.co.uk
Telephone: 07712 541315